​Integrative decision making - the answer to managing disruptive changes


Despite airlines' tremendous efforts to streamline their operations to minimise controllable costs and improve flight punctuality, system inefficiencies are continuously on the increase. They inevitably lead to a higher number of operational disruptions, and consequently unforeseen losses.

Beyond Airline Disruptions addresses this issue by taking a wider, more strategic perspective.  By focusing on prevention rather than operational fire-fighting, and laying out the hidden aspects of operational disruptions, this book reveals the significant unexploited potential for cost savings and improvements in on-time performance.

It explains for the first time what operational disruptions really are, describes their costs, tangible and intangible causes, and supports the creation of strategies for decreasing system inefficiencies and minimising the risks of operational disruptions.


​​​​​​​​​​​​​​​​​​Jasenka Rapajic, founder of Astute Aviation, has been ranked among the top 50 Global Thought Leaders and Influencers on Culture by Thinkers360 and Top 100 Women B2B Thought Leaders You Should Follow in 2020



All rights reserved         Astute Aviation 2020

The side effects of COVID crisis will be vast, especially for airlines locked in traditional thinking and practices which can only make things more complex, more uncertain, and eventually impossible to handle.

As much as being an ultimate shock to the system, the COVID related situation has created an opportunity for leaders to get the firsthand experience of what is happening in the real world, from where it is possible to understand how much their assumptions matched reality, what impact the mismatches had on airline cost and revenue, what were their deeper causes, and what needs to change. The fact that current information systems are not designed to provide this kind of information has created the problems with leadership. There are no leaders- integrators to prevent the airline from going easily out of balance. This can, however be overcome by applying the integrative method and technique that can enable leaders to move beyond expert driven approaches and to address common problems that, if left unnoticed, can bring more problems to already indebted airlines.

Overcoming disruptions in the post-COVID world


At Astute Aviation we help industry leaders and aspiring leaders at all levels to keep pace with reality and transform the way they work – not by negating what is already there, but by building upon it. It enhances the system view of work and points to vulnerabilities that require concerted actions 

You can now access here Jasenka's on-demand webinar 'Let's Disrupt Disruptions' originally recorded in April 2019. 


​This revised edition of Beyond Airline Disruptions is written to inspire existing and aspiring leaders, regardless of their hierarchical rank, to think afresh and act anew and to see an organisation as a flexible learning network that needs constant fine tuning and occasional upgrades to keep up with complex and dynamic changes in operational environment.

It sets the framework for a new way of planning and for connected, adaptive, decision making that learns from critical misalignment between strategy and operations manifested through operational disruptions. This makes it possible to consistently surface and address underlying causes behind real-world problems allowing leaders to inspire changes where the increase in passenger loyalty and lower cost come as natural consequences, resulting in non-imitable advantage.

‘Thinking and Managing Anew’ is a practical guide based on my diverse experience and learning from system thinkers across industries.  It is meant to develop wayfinding skills by looking through the system rather than from above it. This motivates people to get together, bypassing procedures and structures that set them apart. It is a leader’s guide to reality.


​​​As much as they can be seen as problems, disruptions create opportunities for improvement. We look at disruptions as  a mismatch between planned and actual operations. They are the sweet spots where the results of all systems activities and interactions become visible, changes in cost and revenue measurable, and their relational origins trackable. As such, disruptions are indispensable indicators of things that need to be improved be it the changes in cost and quality, or root causes of underlying problems that invisibly but persistently erode airline profitability and service quality. 

​Astute Aviation introduces a game-changing approach to management suitable for decision-making in the dynamic and complex airline organisations. It bridges the gaps between strategy and operations and inspires internal communication and collaboration between airlines, airports, ATC, service providers, and regulators to bring longer-lasting benefits not only for industry participants and passengers, but also for the economy, society, and the environment. This approach changes the way we think about airline organisation. We start to see it as a flexible learning network that needs constant fine-tuning to keep up with changes in operational environment. This is because in a complex, unordered system planning is determined by emerging patterns instead of the past events.  

The process of disruption management inspires a new way of thinking and managing airlines. It looks at strategic, planning, and communication issues from real-life perspective, identifies interconnections between people and processes and continuously searches for space for improvement. It demystifies complexity, cuts through organisational boundaries and improves the effectiveness of system decisions. It also saves management time and speeds up decision making by focusing on vital problems, allowing deeper insights into their true origins and reducing their negative impact on airlines and passengers. The result is better service at lower costs  ​​The method for disruption management is based on merging technology with human inputs and, if knowingly managed, can start to generate benefits from the very beginning.

This process is explained in more detail in the second, revised edition of ‘Beyond Airline Disruptions – Thinking and Managing Anew’ by Jasenka Rapajic, founder of Astute Aviation​​. 

Consulting ​​​

  • We are here to support leaders to develop the tools and approaches that will not only help them navigate their organisation through the current ever-changing situation, but also help them to build new framework for decision making which will allow for more astute leadership based on an integrative view of their business.

Culture change

  • Inspiring culture change through the introduction of integrative events focused on real life system issues and opportunities for improvement.


  • A new framework for decision making in age of disruptions.  

​​On demand

  • Organising and facilitating open talk events relating to airline disruption issues. 

​​​Contact::  jasenka@astuteaviation.com









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