WHAT WE DO
We offer a practical, holistic approach to decision making that supports the creation of effective adaptive strategies for airlines, leading to better service at lower costs. Our unique disruption-centric perspective on organisational performance is designed for airlines of any size and business model, ensuring that their airline strategy is robust against operational disruptions.
WHO WE WORK WITH
We collaborate with senior leaders and strategists within airlines—individuals who need insights into what’s happening across their organisation, what doesn’t work, what causes problems for passengers and the business, and what actions to take in response.
HOW WE DO THIS
Our approach focuses on uncovering, analysing, and quantifying the true impact of operational disruptions as they ripple across the company and its surrounding ecosystem, including passengers, service providers, partners, and competitors.
We begin by examining operational data, tracing originating events through various methods to reveal their true impact and root causes.
This process uncovers insights that are often not visible in standard reports, providing a unique perspective on core aspects of the airline's operations.
By adopting this focused, holistic perspective, we reveal the true causes and consequences of disruptions, inspiring coherent strategic and planning actions that improve operational resilience and reduce financial and commercial impacts.
The challenge in managing cost and quality related to disruptions arises from the fact that over half of an airline’s cost base and passenger relationship quality often involves external service suppliers. Airlines frequently lack insight into their true performance and costs when making operational and strategic decisions.
Industry estimates suggest that disruption-related costs can vary between 3-30 percent of overall costs, with major hub airlines facing the highest percentages. Therefore, achieving a modest reduction in the indirect costs associated with operational disruptions can lead to a significant return on investment in airline services.
OUR OUTPUTS TYPICALLY INCLUDE:
- Clear identification of undiagnosed pain points and their true root causes
- Insight into what aspects you should focus on moving forward
- A clear pathway to cost savings and notably improved passenger experience, enhancing your position among competitors
- Greater clarity about the role of technology in supporting this process
