Creating the Connected Airline
A S T U T E A V I A T I O N C O N S U L T I N G
Listed as one of the Year's Most Popular Articles by Thinkers360 Thought Leaders
Despite airlines' tremendous efforts to streamline their operations to minimise controllable costs and improve flight punctuality, system inefficiencies are continuously on the increase. They inevitably lead to a higher number of operational disruptions, and consequently unforeseen losses.
Beyond Airline Disruptions addresses this issue by taking a wider, more strategic perspective. By focusing on prevention rather than operational fire-fighting, and laying out the hidden aspects of operational disruptions, this book reveals the significant unexploited potential for cost savings and improvements in on-time performance.
It explains for the first time what operational disruptions really are, describes their costs, tangible and intangible causes, and supports the creation of strategies for decreasing system inefficiencies and minimising the risks of operational disruptions.
BEYOND AIRLINE DISRUPTIONS 1st Edition
Jasenka Rapajic, founder of Astute Aviation, has been ranked among the Top 20 in Business Strategy Thought Leaders and Influencers, top 50 Global Thought Leaders and Influencers on Culture, Customer Loyalty, and Top 150 Women B2B Thought Leaders You Should Follow in 2021 by Thinkers360.
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What we do
We help airlines to embrace a new way of thinking and work aligned with the fast-changing environment. We provide a framework for connected decision making where awareness of organisational complexity, people, capabilities, and the right use of technology are the key to simultaneously reduce costs, improve quality, and turn potential customers into loyal ones.
This in contrast to today’s static, industrial approach to management, prone to losses caused by oversights that lead to disruptive strategic and corporate decisions.
Our approach to management allows executives to learn about what is happening inside their organisation and how it responds to daily challenges like changes in planned operations, their causes and consequences. This makes it possible to understand how the airline functions as a system, its constraints, what causes most of the pain, and also to spot opportunities to improve and expand with space to absorb the unexpected.
Our work is supported by practical skillsets and tools set to bypass the biggest obstacle in conventional airline management: the lack of integrated, evidence-based operational-to-strategic feedback resulting mainly from the disconnect between financial, commercial, and operational sides of business. Creating the missing links allows for timely actions on resolving the ongoing systemic issues signalled by disruptive changes in planned operations.
BEYOND AIRLINE DISRUPTIONS - Thinking and Managing Anew, 2nd Edition
This revised edition of Beyond Airline Disruptions is written to inspire existing and aspiring leaders, regardless of their hierarchical rank, to think afresh and act anew and to see an organisation as a flexible learning network that needs constant fine tuning and occasional upgrades to keep up with complex and dynamic changes in operational environment.
It sets the framework for a new way of planning and for connected, adaptive, decision making that learns from critical misalignment between strategy and operations manifested through operational disruptions. This makes it possible to consistently surface and address underlying causes behind real-world problems allowing leaders to inspire changes where the increase in passenger loyalty and lower cost come as natural consequences, resulting in non-imitable advantage.
‘Thinking and Managing Anew’ is a practical guide based on my diverse experience and learning from system thinkers across industries. It is meant to develop wayfinding skills by looking through the system rather than from above it. This motivates people to get together, bypassing procedures and structures that set them apart. It is a leader’s guide to reality.
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